training remote employees in australia

Training Remote Employees in Australia – Trick and Tips.

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When employing an offshore team, it is important that they understand your business, culture, as well as your customers and clients.
It is important that they understand Australia, and the it’s culture. A great deal of this can be done through the creation of “lifestyle” videos. 
Create some specific vision that is relevant to your business to share with your new employees.  Bear in mind that the Filipinos are schooled in English from an American vieUntitled design (1)wpoint. 
Their terminology will reflect the US, such as sidewalk rather than footpath.  If there are any such differences for your business language, it is important to highlight these.  Consider making a game or puzzle of these as the Filipinos love to celebrate and have fun.  This would make a great team bonding activity.
Which brings us to the next point.
An equally important consideration is understanding the Philippine Culture. How it is similar to and how it differs from your home culture.  By taking time to learn the aspects that your employees hold dearest, how they like to spend their time, how they react in various situations and even the foods they eat will enable you to create a learning framework to maximise their time in Australia.
A few considerations
Low cost of living.  Wages are used to support family, esp. siblings’ education.  Time Off and Family Time are highly valued.
HumourSarcastic, ForthrightHappy, freshness, cheeky
Social LanguageSwear, Complain, Slang, Open/Public when voicing displeasureNon-confrontational, Accepting of poor service or rudeness.  Voice displeasure only in private.  Very polite. Use of Ma’am and Sir is common
Living/LifestyleHigh Cost of Living, so need to work long hours to afford
Work StyleDislike Hard Rules or ProcessesLove structure, set processes and KPIs
PunctualityPunctualOften Late, tardy
SocietalImmediate Nuclear family unitFamily-oriented, High respect for family
General Language FoundationEnglish – UK with Aussie biasMulti/Bi-lingual. Tagalog et al and English – US basis
SuperstitionsGenerally considered “nonsensical”Rituals or avoiding certain actions are held to protect from ghosts, tic-tic bird (that steals unborn babies), unwanted visitors, varicose veins or having the wrong number of people in a photograph.
Foods & DietsVaried, wheat-based.  One plate per person.Rice is paramount.  Shared plates are the norm.  Salt is sprinkled on anything sweet is sprinkled with salt, including fruit. Most food is eaten with the hands and dipped in a sauce made of kalamansi juice (small lemon) soy sauce, vinegar and chilli pepper
In publicRelaxed, sometimes “risqué” clothingConservative – swim fully dressed/covered
BondingHappy to be alone or in a groupPrefer to be in a group, a “batch” is a work group that begins at the same time and is strongly bonded
ValuesMulti-cultural, generally accepting of all nationalities, but with an Australian biasRich Christian values of Europe, pragmatic and democratic values of America, spiritual values of Asia
LoyaltyIndividuals are often searching for the “next opportunity or promotion”Commitment to the role is a family decision, not an individual’s
GovernmentDemocracyStrong hand of rule over many years, resulting in a culture of subservience.
Social WelfareStrong social welfare system, including unemployed, single parent, elderly and childcareNo Social Welfare system.  The family unit, and the local community, takes responsibility for all members
Health & SafetyStrictly defined OH&S practicesVery limited safety procedures
Acknowledging these cultural similarities and differences allows the employer to explain situations as they arise during the visitBe very respectful of their religious and family culture.  Provide the opportunity to attend church if desired. And provide abundant access to the internet to keep in contact with family.
Take the employee iUntitled design (2)nto the home, either the employer’s personal home, or the home of a trusted local employee.  This is to minimise the “culture shock” that can happen otherwise.  They will not be comfortable in a hotel or alone in an apartment.
Provide “spending money” as well as their regular wage.  The family relies on the regular wage income. So there will be none spare for the Filipino visitor, even for toiletries.  Be sure to include a visit to a zoo as they will have heard of the Australian animals, so this will be a delight.
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Flights, transport, food, and all living expenses is the employer’s responsibility.
  Be sure to have some rice available at all meals to avoid stomach issues. This can occur with very different foods being eaten.
Same goes with water, so it is also advised to have bottled water available. Even with the sophisticated treatment that we have.
Overall, make the visit an enjoyable experience.  This will solidify the employee’s loyalty even more, if that’s possible. Be prepared, though, that the culture is such, that if an employee has been asked to socialise with “the boss”. The characteristic of superiority can emerge.  This needs to be managed carefully to ensure that it doesn’t affect the overall team morale.